Returns/Exchanges

Exchange Policy:

We offer even exchanges to customers for other merchandise only.  We do not offer cash refunds.  The customer is responsible for contacting us for a Return Authorization Number before attempting to return any products.  Products returned without a Return Authorization Number may be refused.  Email us at questions@wholesalerosepetals.com with your return requests. 

ALL RETURNS MUST BE MADE WITHIN 30 DAYS OF DELIVERY OF ORDER. If a customer returns an order after 30 days, without a valid return authorization number (or with a valid return number, but exceeding the 30 day return limit), the return will be subject to a 50% restocking fee. This fee is to cover the costs associated with discontinued and out of date products being returned with no means for resale. There will be no exceptions to this rule. If you need a return, EMAIL US within 30 days!

ALL DEFECTIVE OR DAMAGE CLAIMS MUST BE MADE WITHIN 7 DAYS OF DELIVERY.  Claims received after 7 days will not be honored!

NOTE:  Customer is responsible for shipping charges for returned items and for reshipment costs.  Customer is also responsible for the SAFE return of said products.  Products received damaged or lost in transit will not be eligible for return/exchange!

ALL ITEMS MUST BE RETURNED IN LIKE NEW CONDITION.  OPEN ITEMS OR USED ITEMS WILL NOT BE CREDITED!

If the customer chooses to return a shipment, the cost of the returned items will be less a 25% restocking fee and all shipping fees.  There is no refund for any reason on shipping charges!

SPECIAL ORDER ITEMS ARE NOT ELIGIBLE FOR EXCHANGE OR REFUND. 

Invoice Cancellation:

In the event that an invoice paid for is cancelled or voided, prior to shipment (by customer), a 25% restocking fee will apply to all refunds.  This fee is to help recover the cost of administrative costs, inventory updates and voiding the entire order from the order/shipment/inventory system.

Defective Merchandise:

If you are in receipt of defective merchandise:  Please contact us for a return authorization number.  We will then furnish you with the address and number to return your product to.  We will gladly replace any defective merchandise with new merchandise of the exact design/style.  We take all precautions to ensure our customers receive perfect condition items.  However, it is possible for such items that are prepackaged, to come from the manufacturer in less than perfect condition. 

Note:  www.wholesalerosepetals.com is not a manufacturer.  We simply sell petals purchased from manufacturers located around the world.  We can only replace defective merchandise with the same item.  We will not be held liable for loss, product variance, or products which cause damage or loss to a customer.  We will upon request, furnish the customer service phone number of any returned defective merchandise, to you, the end buyer.